Privacy Policy

1. Introduction

BrokersEdge TMS LLC ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use BrokersEdge TMS ("the Service"). Please read this policy carefully. If you disagree with its terms, please discontinue use of the Service.

2. Information We Collect

We collect the following types of information: Account Information: Name, email address, phone number, company name, and MC number provided during registration. Business Data: Load information, carrier details, driver information, customer data, financial records, and other freight brokerage data you input into the Service. Usage Data: Log data, IP addresses, browser type, pages visited, time spent on pages, and other diagnostic data. Device Information: Device type, operating system, and unique device identifiers when using our mobile features. Location Data: If you use the BrokersEdge Tracking driver app, we collect precise (GPS) location data from your device, including in the background while the app is closed or not actively in use, for the duration you have an active load assigned. This location data is used solely to share your real-time position with your dispatcher for load tracking and delivery visibility. You can disable location access at any time in your device settings, though this may prevent you from being assigned to or continuing loads that require tracking. Authentication Data: If you use the BrokersEdge Tracking driver app, you can sign in with a PIN you set (no text message involved), or tap "Text Me a Code" to receive a one-time SMS verification code -- sent only when you request it, the same way a password-reset code works. Separately, and entirely optionally, you may opt in to recurring SMS load and tracking-update messages; this opt-in is never required to sign in or use any part of the app. We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes. Message frequency for load/tracking updates varies based on load activity, typically a few messages per active load. Message and data rates may apply. Payment Information: Billing details processed through our secure payment processors. We do not store full credit card numbers.

3. How We Use Your Information

We use the information we collect to: • Provide, operate, and maintain the Service • Process transactions and send related information • Send administrative information, updates, and security alerts • Respond to customer service requests and support needs • Analyze usage patterns to improve the Service • Detect, prevent, and address technical issues or fraudulent activity • Comply with legal obligations • Send marketing communications (you can opt out at any time) • Facilitate integrations with third-party services you authorize

4. How We Share Your Information

We do not sell your personal information. We may share your information with: Service Providers: Third-party vendors who help us operate the Service (hosting, analytics, payment processing, email delivery). These providers are contractually bound to protect your data. Third-Party Integrations: Services you connect to the platform (e.g., MacroPoint, MyCarrierPackets) receive only the data necessary for those integrations to function. Legal Requirements: We may disclose your information if required by law, court order, or government request, or to protect our legal rights. Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement industry-standard security measures including: • 256-bit SSL/TLS encryption for all data in transit • Encryption of sensitive data at rest • Regular security audits and penetration testing • Access controls and authentication requirements • Row-level security in our database systems While we strive to protect your data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. After account termination, we retain your data for 90 days to allow for account recovery, after which it is permanently deleted. Some data may be retained longer if required by law or for legitimate business purposes such as fraud prevention.

7. Your Rights

Depending on your location, you may have the following rights: • Access: Request a copy of the personal data we hold about you • Correction: Request correction of inaccurate data • Deletion: Request deletion of your personal data • Portability: Request your data in a portable format • Objection: Object to certain types of data processing • Restriction: Request restriction of processing in certain circumstances To exercise these rights, contact us at privacy@brokersedgetms.com. We will respond within 30 days.

8. Cookies and Tracking

We use cookies and similar tracking technologies to: • Maintain your login session • Remember your preferences • Analyze usage patterns • Improve performance You can control cookie settings through your browser. Disabling certain cookies may affect the functionality of the Service.

9. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access through our platform.

10. Children's Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by email or through a prominent notice in the Service. Your continued use of the Service after changes become effective constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: BrokersEdge TMS LLC Email: privacy@brokersedgetms.com Website: www.brokersedgetms.com For data deletion requests or to exercise your privacy rights, email privacy@brokersedgetms.com with the subject line "Privacy Request".

13. SMS/Text Messaging Consent & Opt-In (A2P 10DLC Disclosure)

Receiving text messages from BrokersEdge TMS is never required to create an account, sign in, accept a load, or use any part of the Service. BrokersEdge TMS uses SMS in two separate ways, each requiring its own affirmative, voluntary consent:

Driver app verification code (not a condition of use): a driver who wants to sign in without a PIN can enter their phone number in the BrokersEdge Tracking driver app and tap "Text Me a Code" to request a one-time SMS verification code. This code is sent only when the driver takes that specific action; drivers can instead sign in with a PIN and never receive a text at all. Below is the exact, unedited screen as it appears live in the product, including the disclosure shown beneath the "Text Me a Code" button:

The disclosure shown at the point of collection reads: "First time signing in, or forgot your PIN? Choose 'Text Me a Code' -- we'll send a one-time verification code by SMS to confirm it's your number. This code is sent only when you request it. Msg & data rates may apply."

Broker-initiated tracking request (voluntary, separate from the driver's own account): a broker using the BrokersEdge TMS dashboard can request live location sharing for a specific shipment by entering the driver's phone number into the "Send Tracking Request" form on that load. This is a distinct, optional messaging path unrelated to driver app sign-in. Below is the exact, unedited form as it appears live in the product, including the consent disclosure shown to the broker at the point of submission:

The disclosure shown at the point of collection reads: "By submitting this number, you confirm the driver has agreed to receive SMS tracking updates from BrokersEdge TMS regarding this shipment. Message frequency varies by the update setting selected (every 15, 30, 60, or 120 minutes). Msg & data rates may apply. Reply STOP to unsubscribe at any time, HELP for help."

We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes. Phone numbers and consent collected through either flow are used solely for the purpose disclosed at the point of collection. Opting out of one type of message (reply STOP) does not affect your ability to use any other part of the Service.

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